Essentials of Conflict Resolution is an experiential core course examining the principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.

In this course you will explore:

• Five styles of conflict handling and their uses
• Conflict self-awareness
• Conflict analysis
• Communication for improving relationships
• Interest-based approach to conflict resolution
• Applications in mediation, negotiation and facilitation

Click here to register. For more information, contact Jennifer Hogan at jehogan@upei.ca.