As a crucial member of the Clinical Learning and Simulation Centre, the Standardized Patient Program Manager plays a vital role in providing leadership to the standardized patient program. Reporting directly to the Director of the Clinical Learning and Simulation Centre (CLSC), the Standardized Patient Program Manager is responsible for the organization, planning, implementation, management, and execution of the standardized patient program. The Standardized Patient Program Manager will directly supervise a team of standardized patient educators to ensure that standardized patients are effectively recruited, trained, and scheduled to meet the educational and assessment needs of medical and other healthcare programs.  A standardized patient (SP) is an individual trained to portray patients, family members, and healthcare team members in learning sessions, assessments, and examinations for health science students. As part of the educational team, SPs support simulation-based education and experiential learning and are the foundation through which learners are able to apply newly acquired attitudes, skills, and knowledge in a simulated healthcare environment. This position demands strong organizational skills, strong team-based skills, attention to detail, and strong communication abilities. The successful applicant will build and foster relationships with Memorial University (MUN) Faculty of Medicine CLSC administration and faculty leadership.

RESPONSIBILITIES:

• Supervise a team of standardized patient educators to recruit and screen potential standardized patients
• With minimal supervision, be responsible for devising and maintaining faculty development programs for the standardized patient program to ensure that they are up-to-date and relevant
• Mentoring clinical faculty and ensuring that they adhere to simulation pedagogy and best practices standards during simulation exercises' design, delivery, and debriefing stages with standardized patient curricula
• Demonstrate strong organizational and communication skills in recruiting and screening standardized patients
• Mentoring standardized patient educators in providing ongoing feedback and evaluation to standardized patients
• Collaborate with stakeholders within education organizations or healthcare institutions to align standardized patient availability with program needs
• Support the development of a database of standardized patients
• Acting as a liaison between faculty, clinical educators, stakeholders, and simulation teams regarding standardized patient curricula across various disciplines
• Continuously seek innovative ways to provide improvement and innovation within the program
• Maintain professional skills and stay current with national and international advances in simulation pedagogy
• Support the implementation of evaluation tools to measure satisfaction and quality with collaborative disciplines
• Ensure standardized patients comply with scenario objectives during evaluation
• Support the gathering of feedback from both learners and standardized patients to continuously improve and enhance the learning experience
• Support the collaboration with various faculties and stakeholders to liaise in implementing a standardized patient curriculum within the CLSC
• Coordinate and manage the scheduling of standardized patients educators to support various educational activities, examinations or simulations
• Other duties as required

QUALIFICATIONS:

• Completion of a graduate degree in a health-related field and/or experience (5+ years) in healthcare education, simulation, process improvement work or program management supplemented by a bachelor’s degree in a related field including supervisory experience
• Coursework toward a master’s degree in a related field would be considered an asset
• Exceptional interpersonal, organizational and time management skills are required
• Proficiency in MS Office, including Excel, is required
• Completion of Certification in Standardized Patient Education would be required within one year of hire
• Experience in post-secondary education would be considered an asset
• Knowledge of Learning Management Systems would be considered an asset
• Attention to detail and the ability to handle multiple tasks simultaneously
• Ability to work effectively within diverse teams