ITSS conducted their first AMA (Ask Me Anything) this week where anyone from the campus could come and ask questions directly to the ITSS Management team. Those in attendance agreed that it was useful and informative, and they should continue. Look for more ITSS driven AMA's in the future! 

Follow this link for a recap of the questions raised and the responses provided by the team:

• If the phone is for Live Critical Support only, what do I do if my account is locked?
• What are the hours of support for Help Desk? Is it only 8–4, Monday to Friday?
• What defines ticket priorities?
• What are the triage and escalation procedures for ITSS?
• Are Copilot questions/answers included in FOIP?
• Is there any guideline for the responsible use of AI?
• How do I learn about “speaking IT” if I’m not in IT and I’m trying to coordinate with ITSS and other developers?
• Is every IT computer asset purchased by employees tracked by ITSS?